Facility Care employs tow area managers and ons assistant manager. Each is responsible for quality audits in the evenings of all accounts on a random basis. If a problem is discovered with the cleaning or equiptment the manager fixes the problem , counsils the cleaner and reports the problem in writing to the home office.
A follow up is done a few days earlier.
We would much rather our managers inform us of a problem before or instead of or valued clients.